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FAQS

Find the answers here

1. Can I return the mattress?

No returns, refunds, or exchanges (Our company and manufacturer strongly believe in maintaining hygiene and avoiding refurbished mattresses. Our mattresses are 100% New and custom made just for you!).

 

When we say 'No Returns', we also say no to Restocking Fee, Return Pickup Fee, minimum Trial Period prior to returning, and Pre-Owned mattress as part of Clearance/Mega Sale.

2. Is the mattress encasement/cover waterproof?

No, the mattress encasement is not 100% waterproof. Hence, we advice every customer to invest in a Mattress Protector which are specifically designed to be waterproof.

3. How Long Does it Take to Break in a Mattress?

Transitioning to a new mattress is not an overnight process. It takes time for the materials to adjust and conform to your body's unique contours and sleeping patterns. It may take your body 60-90 days to adjust to the support of a new mattress.

 

4. Do new mattresses need to be broken in?

Yes, a new mattress does need to be broken in. Regularly sleeping on your new mattress not only helps break in the materials faster but helps your body adjust. As you sleep on the mattress and apply pressure, the materials will adjust to your body’s contours.

This process can take a few weeks to a few months. During this time, you might experience changes in comfort and support as the mattress conforms to your body.

5. Where is the Mattress made?

All our products (Mattress and the organic encasement) are made in the U.S.A and India.

6. What is the Mattress made of?

Made with High density Foam (combination of different types of foams) to provide resilient and maximum support while still keeping the required softness intact. We describe the firmness in a way that it feels like sleeping on a thick yoga mat placed on the floor. We DO NOT use spring or coil in our mattresses which makes it last as long as 10 to 12 years.

7. How long does it take to process the order and shipping?

You should receive the order 10-12 business days from the time the order is placed. Although depending on FedEx service or shipment size, it may take less or more time. All mattresses will be delivered to the front door of the address you submitted in the form.

8. Do you offer Expedited shipping?

Currently we do not offer expedited shipping.

9. I have received the package. What should I do next?

  • Please open the compressed package (if it is box packed) as soon as possible upon receipt. If you leave it unopened for more than 10 days, it may damage the mattress since it is tightly compressed.

  • Please allow 48-72 hours, after opening, for the mattress to fully expand prior to using it.

  • Highly Recommended - 360 coverage Mattress Protector

10. The mattress I received is defected. What I do next?

Step 1: Kindly email us the photos, invoice copy, and detailed description of the defect you are observing within 7 calendar days.

Step 2: Our team will evaluate the above. If the defect is approved, kindly follow the below. If the request is not approved or valid, we will not be able to process a refund/exchange.

Step 3: If you request is approved, we will replace/exchange at no cost within 21 calendar days of ship date, and customer must return in our possession within 21 calendar days. The customer is required to finance the return shipment cost (both To and from)  We source our mattresses from a highly reputed and reliable third-party manufacturer which operates under the same policy.

11. Will my custom mattress/cushion be of the exact dimensions shared?

As skilled as our manufacturers are, it is impossible to construct an upholstered mattress/cushion to match the exact dimensions. Hence, please keep a 0.1 - 1.5 inches size variance (on each side) into consideration. In most cases, our sizes is as close to perfection as possible. These manufacturing restrictions do exist and are unavoidable, and it is completely normal for any mattress/cushion to finish slightly smaller or larger. 

12. What type of bedframe is best suited for this mattress? 

We highly recommend using a platform bedframe or slats with no more than 2.5 to 3 inches gap between each vertical/horizontal slat. This will help increase the lifespan of your mattress and avoid sagging/sinking due to the slats being spaced too far apart.

13. Can I wash the Mattress?

Please do NOT wash the Mattress or the Mattress zipper cover.

14. What payment methods do you accept?

We accept payments via PayPal or ZELLE ONLY. For privacy reasons, we do not accept credit or debit cards.

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